Skip to content

Mail delivery resumes after several mailboxes were vandalized in Clemens Mill

Canada Post urges residents to call the sender if they believe important mail or packages were taken
A vandalized mailbox in the Clemens Mill neighbourhood, posted online Friday.

Mail delivery has resumed to several community mailboxes in the Clemens Mill neighbourhood this week after someone broke into boxes south of Saginaw Parkway to steal mail last Thursday.

In response to a number of Facebook posts and an email from CambridgeToday, Valérie Chartrand, media relations officer with Canada Post, confirmed community mailboxes in Cambridge were vandalized sometime on Thursday, June 6.

Reports on Facebook named Spooner Crescent, Middlemiss Crescent and Granite Hill Road but there could be others.

Canada Post did not provide specific addresses but said repairs were made on Friday and regular mail delivery resumed immediately.

Chartrand added that Canada Post's security and investigation team is aware of the incident and Waterloo regional police are investigating.

"As this incident is being investigated, it would be inappropriate to comment further or provide details," she wrote

Chartrand said Canada Post takes these matters and the security of the mail very seriously.

"Our postal inspectors work in constant collaboration with police services throughout the country to ensure security of the mail," she wrote. 

"We don't divulge metrics related to incidents of vandalism, specific security measures or broader information related to our facilities or equipment publicly as doing so would hamper their effectiveness."

Canada Post urges residents to collect their mail daily to reduce the opportunity for theft.

  • If you plan to be away, use Canada Post's Hold Mail Service to suspend delivery until you return.
  • Use Canada Post's FlexDelivery service, which allows consumers to have their purchase delivered directly to any post office of their choice.
  • Track your items online or on the Canada Post mobile app. Our tracking technology provides customers with better information as they track their packages' progress so they know when to expect their parcel to be delivered.
  • We also offer delivery preferences, available on the Canada Post app, which allow our customers to choose a safe location outside of their home, other than their front porch, such as the side door, garage, etc., provided our letter carriers can access it safely.
  • We suggest to consumers that when ordering online they should make sure to read the retailer's shipping details and choose the best option that works for them.

Customers who believe they have not received a piece of lettermail should contact the sender.

Chartrand said if residents believe a parcel delivery is missing they should also contact Canada Post's Customer Service line immediately so they can can look into it and potentially work with the sender, who may initiate a claim with Canada Post.

Mail customers who believe a package is missing should also contact the sender to begin their claim for a refund or have the parcel sent to them again, she wrote.

Customers concerned about identity fraud should contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

Should residents have issues with their community mailbox, Canada Post encourages them visit their community mailboxes webpage, or call Canada Post's Customer Service team online or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).